Returns & Refunds
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, we’re here to help.
Returns Policy
You may return most unused items within 14 days of delivery for a refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Intimate apparel
- Sale items
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, depending on your payment method.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
For any questions regarding returns, please reach out to our customer service team.